Frequently Asked Questions (FAQs)
1. Where can I buy authentic Chrome Hearts glasses?
You can purchase official Chrome Hearts glasses directly from our store at chromeheartsglassesofficial.com.
We guarantee authenticity and provide worldwide shipping.
2. Are Chrome Hearts glasses handmade?
Yes. Each pair of Chrome Hearts glasses is handcrafted using premium materials such as sterling silver, titanium, and Italian acetate to ensure lasting quality and luxury.
3. Do you sell prescription Chrome Hearts glasses?
Absolutely. Many of our frames are available as prescription-ready eyewear, combining bold gothic-inspired design with optical precision.
4. Where are Chrome Hearts glasses made?
Most Chrome Hearts eyewear is meticulously crafted in Japan, known for its world-class precision and luxury eyewear production.
5. Why are Chrome Hearts glasses expensive?
They are made with luxury materials like 22K gold, sterling silver, and hand-polished acetate.
Each pair is handcrafted with incredible attention to detail, symbolizing exclusivity, craftsmanship, and timeless fashion.
6. How do I track my order?
You can track your order using the tracking number provided in your confirmation email or by visiting our Track Order Page.
If your tracking hasn’t updated, please allow 24–48 hours for carrier updates.
7. What is your return policy?
You can request a return within 14 days of receiving your order, provided the product is unused and in its original packaging.
See our Returns Policy for details.
8. How long does shipping take?
Shipping usually takes 7–14 business days, depending on your location.
We offer insured worldwide delivery and provide tracking for every order.
9. Can I cancel my order after purchase?
If your order hasn’t shipped yet, contact our team immediately at [email protected] to cancel.
Once shipped, cancellations aren’t possible, but returns can be arranged after delivery.
10. How can I contact customer support?
You can reach us anytime via:
📧 [email protected]
🕓 Response Time: Within 24 hours (Monday–Saturday)
11. Do you offer international delivery?
Yes, we ship worldwide with reliable logistics partners.
All orders come with tracking and insurance for peace of mind.
12. Do Chrome Hearts sunglasses offer UV protection?
Yes. All Chrome Hearts sunglasses provide 100% UV protection while maintaining style and durability.
13. How do I clean my Chrome Hearts glasses?
Use a soft microfiber cloth and avoid chemicals or alcohol-based cleaners.
For detailed care, check our Care Guide.
14. Are your products insured during shipping?
Yes. Every order is shipped with full insurance until it reaches you safely.
15. Do you have a physical store?
We currently operate online only, ensuring fast, global delivery directly from our official website.
16. What payment methods do you accept?
We accept credit cards, PayPal, and secure online payment methods.
All transactions are encrypted and 100% safe.
17. How do I know my glasses will fit?
Visit our Size & Fit Guide for detailed frame measurements and fit suggestions based on your face type.
18. Do you offer special discounts or promotions?
Yes. Subscribe to our newsletter or follow our Instagram and Pinterest pages to stay updated on limited-time deals and exclusive offers.
Final Note
Our goal is to make your shopping experience smooth, transparent, and reliable.
Every Chrome Hearts piece reflects unmatched craftsmanship and bold individuality — because luxury is personal.
